For the family that says, "I need to understand what's going on and what to do next." One focused session, in person or by video. A new diagnosis, a transfer decision, a bill nobody can explain, or the question "should we be getting help with this?" — this is where you start.
- We go through the whole situation together
- Plain-language explanation of what's happening and what the options are
- Records, patient portal and paperwork sorted out
- The questions to ask at the next appointment, written down
- A one-page plan: what's blocking things, who to call, in what order
- Counts toward a package if you decide to keep going within two weeks
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Transition & Discharge Package
Most Popular
For the family that says, "We're in the middle of it right now." A hospital stay, a discharge home, a move to rehab or assisted living, a new specialist — the moments when the most goes wrong. I own the coordination from start to finish so you can be the daughter, the son, the spouse, instead of the project manager.
- Everything in the Consult
- The plan at home: who does what, and when
- Medication list checked against what the care team says, and questions raised with the prescriber
- Discharge instructions explained; the first-72-hours checklist
- Follow-up appointments actually scheduled, with the right records sent ahead
- Patient portal and telehealth set up and working
- Insurance, prior-authorization and billing questions handled
- Regular family updates and a written summary at the end
For the family that says, "We need someone in our corner, month after month." Chronic conditions, long-distance families, a parent with more appointments than anyone can track. Month to month, no long contract, and it works for one parent or both. Each plan includes a set number of hours every month; on the call we match the plan to how much is going on.
Essential
I keep watch and coach you. You make the calls.
- Monthly check-in call with you or your parent
- I watch the patient portal, test results and upcoming appointments
- A heads-up before each appointment with the two or three questions worth asking
- Same-week response when something comes up
- Records, referrals and portal problems sorted out as they come up
- A one-page care summary kept current — medications, providers, upcoming dates, who to call
- A short family update after each check-in
- By phone, video and portal — an in-person visit is billed as additional hours
Full Support
I make the calls and I go with you. In-person appointments are included — a typical month fits two or three. Everything in Essential, plus:
- I attend appointments with you or your parent, take the notes, and send the family a plain-language update afterward
- I speak directly with the clinic, the nurses, the case manager and the prescriber — you are no longer the go-between
- After each visit I follow up until what was ordered actually happens: referrals, tests, prescriptions, records
- Specialists coordinated so they're working from the same information
- Insurance, prior-authorization and billing problems worked on your behalf, not just explained
- Care conferences and family meetings — I prepare you, and I'm in the room
- If a hospital stay or a big change happens, I'm the first call
A few situations don't fit neatly into the three options above. These are the add-ons we can talk through on the call.
- Extended Support Block — a set block of hours over about two weeks, for a bigger stretch: several appointments in a row, a facility search, an insurance appeal
- Getting Started — a one-time onboarding for a heavy start, such as two parents, two states, or portals and records that were never set up
- Additional hours — billed by the hour in 15-minute increments, always approved with you in advance
- In-person visits — included in the Consult, the Package, the Block and Full Support: the time at the visit counts toward the plan's hours, and travel time is not counted within the Milwaukee-area service ring (beyond it, travel counts at half). Mileage at the standard IRS rate. Essential is phone, video and portal; a visit there is billed as additional hours.
- Se habla español — every service is available in Spanish